Employer Queen Victoria Hospital NHS Foundation Trust
Employer type: NHS
Site: Queen Victoria Hospital
Town: East Grinstead
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Closing: 21/04/2025 23:59
NHS AfC: Band 6
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as:
* Tailored personal development to support career aspirations, including accredited clinical and management development programmes.
* Flexible working arrangements for a work-life balance that suits you and your needs.
* A dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes.
Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that, we want every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
We are looking for a self-motivated, independent, organised and resourceful Service Coordinator to work for the Corneo Plastic Surgery business unit.
You will provide strong operational management and leadership to the Business Unit on a day-to-day basis, developing and managing high quality, responsive and efficient services, in line with Business Directorate and Trust Strategic direction.
You will coordinate and line manage the administrative team within your area, encouraging team working and sharing of good practice.
You will liaise closely with the clinical team, Admin team, Service Manager and other Unit Managers to ensure the efficient and effective delivery of service.
Main duties of the job
1. Provide strong operational management and leadership to the Business Unit on a day-to-day basis, developing and managing high quality, responsive and efficient services, in line with the Business Unit and Trust Strategic Direction.
2. Manage administrative staff within the Business Unit, encouraging team working and sharing of good practice.
3. Work closely with consultant, nursing and support staff who contribute to the activity of the Business Unit, encouraging multi-disciplinary or ‘triumvirate’ working where possible.
4. Manage human and financial resources to help deliver local and national performance targets and other national standards.
5. Daily management of theatre, and clinic utilisation and productivity.
6. Ensure outpatient and theatre resources are used efficiently/productively.
7. Delivery of national constitutional standards, inclusive of Cancer and RTT.
8. Support with compliance regime in Trust (inclusive of high quality and timely resolution of incidents, complaints, risks and derogations from CQC/regulatory standards). Support adequate flow through clinical areas, working collaboratively with clinical staff in order to achieve this.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning.
Detailed job description and main responsibilities
For full details of the role and requirements, please refer to the attached job description and person specification.
Person specification
Qualifications
* Educated to degree level or relevant equivalent experience.
* Certificate in Management.
Experience
* Experience of managing staff in a healthcare environment.
* Identifying service improvement and developing proposals.
* Demonstrable operational experience within a healthcare setting.
* Project Management.
Knowledge
* Knowledge of national targets such as RTT 18 and other targets.
* Experience of patient administration healthcare systems.
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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