Social Care Direct - Weekend Advisor Fixed Term, Part Time £23,344 - £26,530 per annum, full time equivalent Location: Chelmsford Closing Date: Wednesday 26th February 2025 at 11.59pm Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months. Please note that this position is for 14 hours per week, made up of a 7-hour shift on a Saturday and a 7-hour shift on a Sunday, between the hours of 7am and Midnight. In addition to the basic salary, there is a 15% allowance for unsociable hours. Rota available on request. The actual salary (14 hours per week) is £10,157 to £11,543 per annum. Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 2nd Outstanding Ofsted rating in a row. The Opportunity Come and join our very supportive, Emergency Duty Service (EDS) who have an extremely important role to play within Adult and Children's Social Care for Essex. EDS provide a prompt and efficient response to service users within Adult and Children's services, carers, agencies, medical care, and professionals, giving information advice, and, where appropriate, extending a package of care. We currently have one part time vacancy (14 hours) based at our offices in Chelmsford, there is no home working available but plenty of free parking onsite. Accountabilities Responsible for using specialist knowledge and judgement on Adult, Child, and Mental Health services available in order to respond to enquiries and requests with appropriate information and advice. Responsible for identifying and responding to urgent or critical situations by passing referrals to the EDS Social Workers in order to ensure appropriate escalation and management of situations. Responsible for providing accurate and up-to-date information and advice to callers on Social Care policies and services, including eligibility criteria, and services provided by other statutory, private, and voluntary agencies. Responsible for ensuring that all information is recorded quickly and accurately and is entered onto the appropriate database in order to ensure records are properly maintained. Responsible for ensuring that all information recorded complies with data recording legislation and guidance. Responsible for capturing data required for performance indicators in the correct format or style in order for it to be transcribed on the appropriate system. Work collaboratively with colleagues in order to support the sharing of knowledge and new information. Work collaboratively as a representative of Social Care Direct on project and consultation groups in order to ensure knowledge and information is shared with colleagues. Specific individual and shared targets and objectives are defined annually within the performance management framework. The Experience You Will Bring Educated to GCSE level or equivalent by experience. Evidence of continuing professional development and knowledge in relevant professional area. Excellent typing and office based skills. Experience of working under pressure in a busy office environment. A working knowledge of standard ICT software and systems, in particular MS Word and Excel. Experience of using own initiative to progress work. Excellent interpersonal skills with the ability to deal with challenging people in a sensitive manner. Proven communication skills at all levels with excellent organisational skills.