Employer Description:
Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.
We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing excellent IT remote support to our clients.
Vacancy Description:
We are seeking an Apprentice IT Helpdesk Technician to join our growing team in Cannock.
Our organisation is looking for a strong, independent, and reliable individual to join our IT Support team. The successful candidate will be required to work both independently and as part of a team to provide proactive support for our clients.
The Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way.
Providing first line support to users of desktop and laptop PCs.
Main Responsibilities:
1. Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket whilst being friendly, quick and helpful to clients.
2. Use our Ticketing System to work on and resolve helpdesk Tickets & Service Req...