Restaurant Manager - Brighton Beach House
Set on the seafront with views of the pier, Brighton Beach House spans two floors and features Art Deco inspired interiors, a rooftop terrace and a banana shaped pool specially designed by artist David Shrigley. The club menu has been specially created for Brighton, with a focus on seafood while the dining room serves Mediterranean inspired dishes. The club also features fitness facilities including free weights, cardio areas, a sauna and steam room.
The Role…
At Soho House, the Restaurant Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests, and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations, and paying of the bill.
Main Duties…
* Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
* Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”
* Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
* Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
* Support new hire onboarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated, and approachable.
* Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
* Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
* Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
* Maintain the highest level of appearance at all times.
* Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.
* Ensure employee compliance with company standards and policies and external regulations.
What we are looking for...
* Up to 1-2 years’ experience in a busy hospitality venue within a management capacity.
* Innovator and influencer with previous experience managing F&B operations.
* Excellent interpersonal skills and ability to build relationships (internal and external).
* Strong attention to detail.
* Organised and reliable.
* Ability to work and maximize relationships within a diverse team.
* Computer literacy within Opera, Micros and Adaco advantageous.
* Full understanding of local authority requirements.
* Personal license holder.
* SIA knowledge, understanding and experience.
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