We are looking for a Night Concierge to join the team at a 5-star luxury residential development in South West London.
This is a great opportunity to work with a professional and highly skilled team at a super-prime development.
Duties:
1. To operate as one-team between all departments to provide an outstanding service across front and back of house, ensuring all areas of the building are at impeccable presentation.
2. To welcome and greet our residents, their guests and visitors engaging in eye contact whilst bidding farewell in order to promote a climate of warmth and care.
3. Acts as a liaison with all resident's guests via phone, in person, email and any other communication channel.
4. To ensure consistent knowledge of our vision and all other service standards / operating procedures and assist the DGM in their implementation ensuring 5-star experiences.
5. Support the smooth resident move-in and move-out process.
6. Maintaining accurate logs for all visitors to the building.
7. Responsible for maintaining the highest quality database relating to residents' preferences in line with guidlines.
8. Provide recommendations to residents on local area attractions and assist with bookings of services such as: restaurants, theatre and sports events, health and wellness, transport arrangements etc.
9. Key management and recording when allowing access for maintenance, repairs, cleaning or visitors...