Join the SiXworks Revolution as an IT Support Engineer Welcome to SiXworks, where innovation thrives and excitement knows no bounds Established in 2017, we're not your ordinary company. We're a dynamic, Farnborough-based team specializing in fail-safe, fail-fast, Agile design that empowers organizations to rapidly refine their requirements and seize IT opportunities. Are you ready to be part of something extraordinary? We're on the lookout for an on-site IT Support Engineer to join our team and dive headfirst into exciting, game-changing projects The ideal applicant will be looking to expand on the skills and knowledge gained through their degree or equivalent training and have a passion for solving technical problems. Benefits: • Exciting and interesting work. • Bonus scheme. • Casual dress. • Free hot and cold drinks in our own, modern kitchen/break-out. • Secure, on-site parking, cafe, restaurant, and gym facilities. • Company events & social hours. • Professional Development opportunities. • Private Healthcare. • Contributory pension scheme. • Maternity / Paternity pay. • Friendly and supportive team. Responsibilities • Respond to incoming tickets and provide ongoing feedback on progress. • Providing basic 1st/2nd line support for our environments, services and infrastructure. • Escalate to 3rd line for complex issues. • End user support (desk-side and remote). • Issuing comms to the user community for incidents and maintenance events. • Respond to monitoring alerts, triage and escalate where necessary. • Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary. • Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base. • Occasional travel to remote sites may be required. Key Skills • Windows 10/11 support and administration • Azure/Microsoft 365 user and device administration • Microsoft Teams administration • Endpoint Manager/InTune administration • Active Directory user and group administration • Running of PowerShell scripts • End User Device provisioning, onboarding of users • Understanding of security concepts (MFA, Conditional Access) Desirable • Windows Server support and administration • Understanding of Group Policy (creation and troubleshooting) • Linux exposure (Ubuntu, CentOS) • Writing of PowerShell scripts • SC/DV Clearance Our SiXworks team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We're also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we're an unstoppable force of innovation SiXworks’ expertise includes secure-by-design, cloud computing and services, advanced network, platform and infrastructure design, rapid application development, cross-security domain systems, multi-source data platforms, cyber vulnerability mitigation and intelligence systems. SiXworks provides supplier-agnostic, technical and business consultancy to customers, and champions opensource and best of breed technologies. To date we have worked exclusively in the Defence and Security Sector, providing IT innovation projects and programmes, analysis and output-based consultancy. Direct applicants only - MUST BE UK National - no agency submissions