SF Recruitment are working with a business based in Droitwich (WR9) who are looking for an Account Manager to join the team £35,000 Bonus Hybrid working Ideally a background working with insurance companies would be an advantage but not essential Key Accountabilities: - Contributes to the achievement of the overall business plan for the company including the growth goals and monthly KPIs Client - Acts as account manager for assigned clients, delivering strategic objectives within the relationship and ensuring that engagement is positive and delivers benefits to both organisations - Responsible and accountable for overseeing service delivery and new initiatives to meet and exceed budgeted revenue sales, minimising leakage, for assigned clients - Seeks new ways to add value to client relationships to maintain our 100% client retention rate - Coordinates and executes team training to ensure client specific ways of working are adhered to. Supplier - Responsible for the management and governance of assigned suppliers from the supply chain - Negotiate and periodically review contracts, terms and prices with suppliers - Provide supplier training and best practices to employees - Develop and maintain assigned supplier relationships, ensuring quality standards and reducing costs - Provides handover to the operations team once agreement has been reached with new suppliers regarding contract (if appropriate), specific SLAs and process General - Acts as an escalation point for the service, dealing assigned client or supplier issues unable to be resolved by Operations - Analyses data and performance to identify and resolve issues - Stays up to date with and shares business intelligence gathered from sources including marketing campaigns, industry analysis, competitive analysis and supplier feedback - Supports management and peers as and when required with reports/MI/presentations - Proactively generates qualified new supplier and/or client opportunities / meetings (face-toface/phone/video/presentations/invitations to tender) which have the objective to drive profitable sales, with support where required - Attends and supports new client prospect meetings, exhibitions, supplier and/or networking events (internally and externally) as and when required and in some cases present - Monitors monthly performance and completes a monthly report