Job Description Are you passionate about ensuring high-quality care for clients? Do you thrive in a dynamic environment where you can make a real difference? Home Instead Exeter & East Devon is looking for a dedicated CareTeam Leader to join our Care Team As a Care Assurance Team Leader, you will manage the ongoing care and support of our clients, focusing on person-centered care. You will conduct quality assurance activities and service reviews to ensure compliance with CQC Regulations and Home Instead’s Franchise Standards. Your role will involve processing QA paperwork, updating care plans, and identifying opportunities to expand our services. The Role Management of clients and responsibility for their ongoing care and support with a focus on person centred care. Conduct client quality assurance (QA) activities and service reviews (SR) in line with the frequency guidelines, to ensure compliance to both CQC's Regulations and Home Instead’s Franchise Standards. Ensure that all quality assurance paperwork is processed promptly and that care plans are updated in a timely manner. Identify opportunities to expand our services whilst conducting QA & service reviews. Maintain accurate client and Care Professional records on Home Instead software and People Planner. Build and maintain positive relationships with existing clients, their families and other professionals involved in their care. Assist in developing and maintaining the monthly Medication Administration Records. Provide support in conducting Hospital Discharges when necessary. Support with auditing checks on all client activity logs and MAR charts records. Support in reassessing a client's package and care plan in instances where their needs deteriorate or change. Provide support to the Quality Assurance Mangers and Care Manager. Conduct client and Care Professional introductions. Maintain regular contact with clients and Care Professionals. Share the Company’s commitment to providing the highest quality service to our clients and our team of Care Professionals. Any other duties as directed by your line manager. Participate in on-call duties as required. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Carry out any other duties deemed necessary for the successful operation of the business.