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Employer: LexisNexis Risk Solutions
Location: Cardiff, Vale of Glamorgan, United Kingdom
Salary: Competitive
Closing date: 7 Jan 2025
Sector: Customer Services
Role: Manager
Contract Type: Permanent
Hours: Full Time
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team
The team is a strong unit and very accountable for their own performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience and share ideas to drive continuous improvement.
About the Role
You will be providing an excellent customer experience for both prospect business and existing customers. We achieve this through constant collaboration with our sales teams and internal stakeholders to ensure the business is achieving goals, consistently improving our customer satisfaction scores and process improvement.
Responsibilities
* Focusing on delivering an excellent customer journey by partnering with other teams to serve the customer and ensure the customer experience is good.
* Being a direct point of contact for the customer, including handling incoming customer queries such as billing and invoice queries, updating the product configuration user access, allowing the customer to maintain and ultimately grow their services with us.
* Being the 'last line of defence' for data hygiene management within the CRM system, ensuring that customer accounts, opportunities, and communication records are kept up to date and accurate.
* Providing tailored support to each of our prospect or existing customers during critical times such as contracting or renewing, communicating clearly and effectively the requirements and next steps, resulting in a frictionless great customer experience.
Requirements
* Have a customer-first mindset, and the ability to deliver results on time.
* Experience of working in a B2B environment with high value corporate clients.
* Have an administrative background and be proficient in Microsoft applications.
* Demonstrate excellent work ethic and drive to succeed.
* Be able to communicate effectively with both colleagues and clients.
* Have a keen eye for detail, as this helps to deliver work to a consistently high level.
Company
At LexisNexis Risk Solutions, our history and entrepreneurial spirit make us a rare combination. We never stop innovating, always looking for ways to leverage the power of insight through data and advanced analytics to help our customers solve problems, make better decisions, and improve operations. Our technologies, decision tools, and data services give our customers a clear advantage in evaluating and predicting risk and enhancing operational efficiency.
Our businesses span the following sectors: Aviation | Chemicals & Energy | Collections & Recovery | Corporations & Non-Profits | Financial Services | Government | Healthcare | HR | Insurance | Law Enforcement & Public Safety | Tax
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