ISeries Support Engineer
£50,000 - £60,000
Hybrid (2-3 Days On-Site - West Midlands)
Chapman Tate Associates are working exclusively with a leading Managed Services Provider (MSP) and trusted IBM Partner who are looking to hire an experienced iSeries Support Engineer. This is a fantastic opportunity to join a well-established IT services company that delivers critical support and solutions to a range of clients across the UK.
As an iSeries Support Engineer, you will play a key role in the support and maintenance of our client's IBM midrange infrastructure - including iSeries (AS400) and IBM Power Systems. You'll be supporting multiple customers, acting as a technical expert and ensuring systems are running smoothly and efficiently.
You'll be based in the West Midlands with a hybrid working model (2-3 days on-site), offering flexibility and a great work/life balance.
Key Responsibilities:
1. Provide 2nd/3rd line support for IBM i (AS400/iSeries) environments
2. Work closely with customers to resolve technical issues and maintain system uptime
3. Carry out regular system health checks, backups, upgrades, and patching
4. Participate in the planning and implementation of system improvements and migrations
5. Collaborate with internal teams and vendors (including IBM) to escalate and resolve issues
6. Ensure documentation and knowledge sharing is kept up to date
Ideal Candidate:
1. Strong experience working with iSeries / AS400 / IBM i environments
2. Knowledge of IBM Power Systems and other IBM midrange technologies
3. Experience working in a Managed Service Provider (MSP) or customer-facing environment is preferred
4. Strong troubleshooting skills with an ability to manage incidents from start to resolution
5. Excellent communication skills with a proactive, problem-solving attitude
6. Comfortable working independently and as part of a wider team
What's in it for you?
1. Up to £60,000 salary depending on experience
2. Hybrid working - 2/3 days onsite in the West Midlands
3. Join a leading MSP and IBM Partner with a strong reputation in the midrange space
4. Work with a variety of clients and environments
5. Opportunities for ongoing professional development and IBM certification
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