Visitor Services Assistant - Food and Beverage
Organisation: The National Trust for Scotland
Salary: £12 per hour
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at Branklyn Garden (including but not limited to):
To provide a consistently high standard of visitor care at all times when:
Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.
Assisting with Food & Beverage preparation and service including awareness of ingredients / allergens and stock management.
Ensuring our holiday accommodation is cleaned and prepared to the required standard for the arrival of guests.
Answering any visitor queries about the garden, our retail products, our food & beverage offering or our holiday accommodation.
Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are being met, passing visitor comments to line managers to develop and improve offer / service.
Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.
To maintain excellent standards of site and personal presentation at all times
Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.
Maintain high standards of presentation including gift shop displays and food and beverage service.
Ensure the site is ready to accept and welcome visitors / guests by the set operational times.
Check the property is clear of debris / waste and that signage is befitting of a Trust property.
Wear correct uniform, name badge and PPE as required.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Baking and food preparation skills, preferably gained within a commercial environment.
Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
Ability to adjust pace to match customer flow without compromising quality of service.
Excellent front of house persona – warm, welcoming, patient and understanding.
Excellent selling skills.
Genuine belief in the value of good customer service.
Ability to be proactive and to take the initiative.
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