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IT Applications and Infrastructure Support Analyst, London
Client:
Nexus
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3e3c57cb89d7
Job Views:
3
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Job Description
IT Applications and Infrastructure Support Analyst
Our Client, a bank based in Central London, is looking to recruit a seasoned professional with at least 5 to 10 years of hands-on expertise at 2nd and 3rd level support.
* 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write-ups for Knowledge Base Articles
* Be an integral part of the Support team in supporting and delivering all aspects of services and the full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users.
* Be the face and central point of all incoming IT queries and issues, following ITIL best practices to ensure we always deliver high standards of operations.
* Liaise with colleagues in London and external support / 3rd parties to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects.
* Ensure all key data for IT is up-to-date, relevant, and maintained to a high level, to comply with the Bank’s auditing principles and processes.
* Ensure the Support Team achieves SLA targets outlined by the business and be part of a proficient and proactive Support Unit.
Regulatory Duties:
* Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
* Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.
* Accurately execute all controls within your area to minimize the risk of policy, procedure, and/or regulatory breaches.
* Identify new risks/control gaps within your area and escalate accordingly to your Line Manager and/or regulatory exercises.
* Training under a Senior IT Engineer / Head of Infrastructure in the Team during the probation period.
* As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects.
* Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.
* Proactively seek to complete recommended technical and behavioral competencies training required for your role.
Technical Experience Required:
* Exposure to Market Data, Bloomberg, Trader Support.
* Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases confidently).
* Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
* Citrix XenApps – Administration, Maintenance, and Support of existing Citrix XenApps server farm.
* Windows Server Environment 2012/2016 - design, deployment, maintenance, and support.
* VM-Ware virtualization environments.
* Backups (various and ability to use different applications).
* Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP, and OSI).
* Router maintenance - wireless configuration, installation, and setups.
* PowerShell to a competent level (backup/azure/EMC).
* VPN Administration and Deployment.
* DNS – administration of DNS internal and external.
Salary will be in the range £50K - £65K.
The position is hybrid with 3 days in the office in Central London.
Do send your CV to us in Word format along with your salary and notice period.
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