The Opportunity
We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.
Responsibilities:
1. Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
2. Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
3. Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
4. Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
5. Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
6. Ensure accurate billing and payment procedures are followed.
7. Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.
Benefits
8. Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
9. Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
10. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
11. Eye care
12. Free legal & money advice
13. Counseling sessions
14. Hospital & death benefit plans
15. Cycle to work scheme
16. Wellbeing tips and support fitness videos
17. Recipe ideas
18. Advice on keeping active and healthy living
19. Wellbeing podcasts and tv
20. Breathing exercises
21. 24/7 advice and support line
22. Team reward & recognition
23. Free meals on duty
24. Free parking
Ideal Candidate
25. Previous experience in a hotel reception or front office role, with supervisory experience preferred.
26. Excellent communication and interpersonal skills.
27. Strong leadership and team management skills.
28. Ability to work effectively under pressure and handle multiple tasks.
29. Knowledge of hotel reservation and management systems.
30. Excellent problem-solving skills.
31. Flexibility to work a variety of shifts, including weekends and holidays.
32. A commitment to delivering exceptional customer service.
Hotel
Nestled in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is ideally situated next to Cardiff Castle and the Principality Stadium. With 157 beautifully designed bedrooms, the hotel offers a comfortable and convenient stay for both business and leisure travelers.
Our Academy conference center boasts 12 modern and fully equipped meeting rooms, providing the perfect venue for corporate events and conferences. The hotel's dining options include a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving up delicious dishes and refreshing beverages for guests to enjoy throughout the day.
Our health and fitness club is equipped with state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, providing guests with the perfect opportunity to unwind and recharge during their stay.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.