3rd Line Engineer (24x7 Service Desk) Location: Sittingbourne, Kent Salary: £36k-£40k Benefits Package, including extensive training and certification opportunities Hours: 12-hour shifts, 4-day workweek, including some night shifts Do you have strong 3rd-line troubleshooting skills and want to work with cutting-edge technologies in a dynamic environment? Are you experienced in advanced server and network fault resolution and ready for the challenge of a 24x7 support role? Would you like a 4-day workweek with opportunities for professional growth and certifications? If so, this could be the perfect opportunity for you About the Role: We are looking for an experienced 3rd Line Engineer to join our 24x7 service desk team. You will play a critical role in providing advanced troubleshooting and root cause analysis for server and network faults, working with a diverse range of technologies, including Microsoft Server, Active Directory, firewalls, and virtualisation solutions such as VMware and Hyper-V. This role involves 12-hour shifts with a 4-day workweek, including some night shifts. They offer a competitive salary to compensate for the unsociable hours. The position is ideal for someone who thrives in a hands-on technical environment and is eager to develop their expertise further. Key Responsibilities: 3rd Line Troubleshooting: Resolve complex server and network faults, including configuration issues, system failures, and connectivity problems. Advanced Server/Network Management: Support Microsoft Server, Active Directory, Group Policy, DNS, and firewalls. Root Cause Analysis: Perform in-depth fault investigations, ensuring timely resolutions for clients. Collaboration: Work closely with senior engineers across platform, infrastructure, and network teams to deliver solutions. Why Join? 4-Day Workweek: Enjoy more work-life balance with 3 days off per week. Professional Development: Access to certifications and training (e.g., Microsoft Server MCP, Azure, firewall configurations ). Cutting-Edge Technologies: Gain hands-on experience with leading technologies in a secure, advanced IT environment. Requirements: 3rd Line Troubleshooting Experience: Proven track record in resolving server and networking issues. Advanced Knowledge: Microsoft Server technologies, Active Directory, DNS, firewalls, WAN/LAN, VLAN, and VPN. Experience with virtualisation technologies (e.g., VMware, Hyper-V ). Ability to work independently during night shifts and manage escalations. Strong communication and collaboration skills. Preferred: Microsoft Server MCP Certification. Experience in cloud platforms like Microsoft Azure .