This role is responsible for leading and managing operational aspects of the service centre for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third-party subcontractors, and owner drivers. They will manage the premises, equipment, and consumables, ensuring the most cost-effective and high-quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.
Key responsibilities
* Evident line management experience in production/logistics/mail/parcels services environment to at least the same level of responsibility.
* Experience of running a multi-shift logistics operation.
* Proven record of delivering great service to customers and managing ongoing customer relationships.
* Experience of managing a diverse workforce including subcontractors, self-employed drivers, and PAYE drivers.
* Experience of managing direct cost budget.
* Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar database.
Essential criteria for this role
* Previous experience in the logistics or distribution industry.
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
* Competitive rates of pay.
* Holidays: 25 days increasing with length of service + bank holidays.
* Enhanced maternity & paternity.
* Enhanced company pension scheme.
* Life assurance.
* Employee assistance programme including 24/7 Virtual GP.
* DX discounts portal.
* Excellent opportunities for career progression and more!
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