Are you self-motivated with excellent time management?
Looking for a role where you can provide a first-class service & administrative support?
If so, we have an opportunity for a Senior International Support Administrator to join our Sales team!
The Impact you will have in this role is:
* Manage daily activity for major customers and distributors orders, order input, communicating stock shortages & advising of new delivery dates. Processing orders with warehouse to ensure delivery dates are met.
* Proactively manage forward and in season orders, stock delay management and cancellations.
* Monthly analysis & management of customer take up of forward orders, Top sellers by volume & value & rolling season. Communicating results with sales reps & offices.
* Support Export offices by keeping them informed of system changes and procedural updates.
* Complete country specific export documentation correctly and error free.
* Ensure all daily business is completed on time. Continue to promote a high level of customer service.
* Assist with coordination and delivery of all salesman samples.
* Review customer's supplier manuals, ensuring customer specific requirements are adhered to.
* Maintain database of all customers details and profiles.
* Reinforce and act as an ambassador for the Regatta Group Company Values.
* Maintain meaningful Personal Development Plan.
* Take steps to constantly refresh understanding of best practice and knowledge of business performance.
As our future Senior International Support Administrator you will have:
* Excellent customer service experience.
* Experience of working in an international administration environment.
* Understanding of international logistics and Customs paperwork.
* Previous experience on D365 operating system an advantage but not essential.
* Strong work ethic & positive 'can do' attitude.
* Self-motivated with excellent time management.
* Strong data input and data analysis.
* Meticulous attention to detail.
* Thrives in a fast-paced work environment and able to juggle conflicting deadlines and priorities.
* Adherence to Company H&S policies always.
* Responsible for keeping own work area safe and free from hazards.
* Adopts a "don't walk by" attitude to health and safety.
* Ambassador of H&S practices.
* Spanish speaking is preferred but this is not essential.
We can offer you:
* Profit Share Bonus: Enjoy a discretionary bonus based on the company's success.
* Future-Proof Pension: Secure your retirement with our comprehensive pension plan.
* Annual Leave: 25 days starting annual leave entitlement.
* Buy More Leave: Buy up to an additional 3 days of annual leave every year.
* Exclusive Discounts: Get special discounts across all our brands.
* Perks at Your Fingertips: Access a variety of benefits through our company website.
* Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
* Family Support: Benefit from enhanced Maternity & Paternity schemes after 2 years of service.
* Celebrate You: Take advantage of birthday hours to celebrate your special day.
* Wellness Walks: Join company walks to stay active and connect with colleagues.
* Inspiring Workspace: Work in a state-of-the-art Head Office environment.
* Volunteer Day: Enjoy a paid day off to give back to your community.
* Hassle-Free Parking: Free, secure on-site parking for all employees.
* Delicious Dining: Enjoy meals at our subsidized canteen, featuring Starbucks coffee.
* Cycle to Work: Save on travel with our cycle-to-work scheme.
* Fitness Perks: Access discounted gym memberships at various locations.
* Convenient Facilities: Freshen up with our on-site shower facilities, complete with hairdryers and straighteners.
Our Regatta Family:
The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.
It's a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate.
The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.
Our investment in the environment:
Sustainability is at the heart of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!
Diversity, Equity, and Inclusion: At Regatta Group, we are committed to creating a diverse, inclusive, and welcoming workplace. We are an equal opportunities employer and encourage applications from all backgrounds. Should you require any reasonable adjustments during the recruitment process, we are happy to support you.
Take the leap-join us in making a difference, both for our team and the world around us!
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