Job Title: Product Support EngineerLocation: St Albans, HertfordshireSalary: Up to £40,000
Join a cutting-edge, high-growth tech security company, renowned for its innovative solutions in data protection and security. With offices worldwide, the company provides state-of-the-art security products to leading businesses and institutions. This is an exciting opportunity to join a dynamic and fast-paced environment where your technical expertise and customer service skills will make a significant impact.
We are seeking a Product Support Engineer to support and implement our proprietary data security product. In this customer-facing role, you will work directly with clients to ensure smooth integration, configuration, and maintenance of our product in their environments. The ideal candidate will be well-versed in Windows Server 2022, able to configure and administer servers, and manage firewalls.
Key Responsibilities:
1. Product Implementation: Work closely with clients to install, configure, and maintain our security product.
2. Server Administration: Configure, manage, and troubleshoot Windows Server 2022 environments.
3. Firewall Management: Collaborate with network teams to manage and troubleshoot firewall configurations to ensure optimal security.
4. Customer Support: Provide exceptional customer service through email, phone, and in-person interactions, ensur...