Job Description
We are looking for an experienced Senior Commercial Claims Handler with legal escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal support tasks with escalated complaint resolution in the insurance sector and is ideal for a capable and experienced candidate looking to work on a hybrid basis in our client’s Reading office. Immediate start available.
Responsibilities:
* Manage written complaints and legal escalations across insurance products via Freshdesk
* Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
* Draft and compile court bundles, legal responses, and regulatory documentation
* Manage and defend court matters, including writing defences, statements, and compiling court bundles along with possible court attendances
* Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
* Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
* Maintain accurate records and audit trails in CRM systems
* Stay up to date with FCA regulations and legal best practices to ensure compliance
* Support internal process reviews and policy development to mitigate legal and reputational risks
Requirements:
* At least 2 years experience handling Insurance claims escalations
* Understanding of FCA guidelines, complaint handling regulations, and legal workflows
* Experience preparing court documents and handling ombudsman investigations
* Knowledge of GDPR, data protection laws, and SARs
* Proficiency in Freshdesk or similar case management systems
* Lives within max 45 minutes of Reading with own transport
If you think you’re suitable for this role, then please click 'APPLY’ now!
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