Fora is a leading flexible workspace developer and operator. For over 20 years we’ve been setting the standard of what the workspace experience should be, and today our growing portfolio of over 70 quality and distinctive space with 30,000 members across London, the UK and Germany. We continue to redefine the workspace experience and challenge the status quo. By championing greater flexibility and hospitality-style service, top amenities and sought-after locations, we’re empowering the way businesses, and their employees work today. And we’re committed to acting with environmental and social responsibility, making conscious choices when designing, building and servicing our spaces. Our innovative and wellness-focused approach doesn’t stop at our buildings, living by our values to create a supportive, collaborative and creative environment where everyone can thrive. The Role 20 Grosvenor is a Fora building unlike any other. With a single client in the financial services sector, your role is to deliver a best in class service to make every interaction extraordinary for them. As a member of our team, you will be supporting the Member Experience Manager & General Manager by embodying the company vision and values but going above and beyond at every opportunity Salary: 29k Full time: 37.5 Hours a week Requirements • Handle calls, e-mails and meet and greet all visitors and clients • Notify the appropriate person when any visitor arrives • Ensuring visual standards are kept at a high level in reception • Be proficient on client booking software • Provide assistance for any reception services required • Maintain accurate and timely records of work tasks • Assist with meeting room set up, greeting visitors to meetings and hosting them while on site • Raise tickets via the IT Helpdesk support platform to communicate any IT issues • Develop and maintain interpersonal relationships with colleagues and members • Maintain security with effective access pass management • Create a welcoming environment • Collaborate effectively with our clients' reception team to ensure the fulfillment of their requirements and expectations • Work alongside the housekeeping team to ensure efficient meeting room changeovers. We would love to hear from you if you have : Highly refined verbal and written communication skills Good organisation skills and ability to complete projects promptly Detail-oriented and comfortable working in a fast-paced environment A minimum of 1 year’s experience in a receptionist, concierge, or hospitality post The ability to not become flustered under pressure Professional integrity and are trustworthy Eligibility for a DBS check Benefits Monday to Friday 28 days holiday Once a month you will be able to order lunch from Deliveroo. Cereal and fruit will be provided in the buildings Uniform allowance Learning and Development Health shield