Job Overview
The role involves providing technical expertise for end-user technology across Sysco GB.
Key responsibilities include deploying new technologies and application upgrades throughout the estate.
* Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices.
* Onsite and remote support for end-users.
* Incident and service request management via helpdesk ticketing system.
* Problem management actions, root cause analysis and known error documentation.
* High-quality documentation production for 2nd line and 1st line engineers and end users.
* Change management adherence.
Key Requirements
* Maintaining IT security, infrastructure and service standards.
* Microsoft product knowledge, including client Operating Systems, Teams, Office 365 and Azure.
* MDM platform administration experience, including Endpoint Manager (Intune).
* Networking understanding, including Wireless, LAN and WAN.
* Interpersonal skills, customer service focus and attention to detail.
* Troubleshooting skills, Active Directory/Azure AD administration experience and ITIL V3/V4 certification.
Benefits Package
* Competitive salary: £40,000 - £50,000 per year.
* Pension scheme.
* Generous holiday allowance and flexible holiday purchasing options.
* Staff shop discounts and employee benefits.
* Cinema, shopping and cashback discounts through Sodexo.