The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.
The role involves working in partnership with the Service Clinical Manager / Matron to ensure the effective provision of high quality, safe services listed within Appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.
The Service Manager will, along with the Service Clinical Manager / Matron, lead on the development of relevant services and see that they contribute to the performance of the Division overall.
The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a "Great Place to Work". The post holder will oversee the allocation of resources across the respective services in collaboration with the Service Clinical Manager. This will include rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates, as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).
The post holder will also need to engage, support and develop high performing teams; promoting effective structures and processes and a culture of delivery and collective working and have line management responsibility across multiple services and hold overall budgetary responsibility for the Service(s).
The Service Manager is expected to work as part of a cohesive team and, when necessary, to take lead responsibility for divisional issues outside their immediate sphere of responsibility.
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you. Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much as possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
1. Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
2. Attractive relocation payment if you relocate to the local area
3. Discounts for local and national retailers
4. Dedicated well-being services for all employees
5. Flexible working where possible
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