Job summary Key responsibilities Support for the day to day operational management of the service Management of a full and flexible administrative support to the service Management of efficient robust data capture systems Active contribution to the delivery of "patient centred" services The post-holder will be expected to deputise for the Service Manager when required The post holder will be responsible for analysing reports and working with SDM and GM on addressing capacity gaps. Main duties of the job Manage personal workload to meet both corporate and personal deadlines.? Prioritise workload in a way that enables the delivery of both important and urgent tasks.? Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom workis delegated.? Organise staff briefings and meeting as appropriate.? Support the senior management team in undertaking capacity and demand exercises in orderto best plan and deliver services.? Facilitate collaborative working between all stakeholders inside and outside of the Directoratethis will include both clinical and non-clinical staff.? Participate in the development of a shared vision for the Division and promote a culture whereall staff understand and are involved in working together towards the achievement of theservice and Trust objectives.? Support the development of collaborative partnerships and effective working relationships withclinical staff, managers and members of the multi-disciplinary team (MDT), creating anenvironment within which all staff have an opportunity to become closely involved in, or havegenuine opportunity to influence and improve, the management, planning and development ofservices.? Identify changes that may be required in an area to deliver the service and actively implementthese changes with the support of the Service Delivery Manager? Seek to work with a "problem solving approach" in order to identify solutions to challenges inthe service. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Date posted 25 March 2025 Pay scheme Agenda for change Band Band 6 Salary £42,939 to £50,697 a year per annum Inclusive of High Cost Area Supplement Contract Permanent Working pattern Full-time Reference number 337-NP-8689MS Job locations Northwick Park Hospital Northwick Park HA1 3UJ Job description Job responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Job description Job responsibilities To view the main responsibility, please see the attached the Job Description and Person Specification. Person Specification Essential Essential Staff management experience Experience of handling Complaints Educational achievement to degree level equivalent or significant relevant managerial experience in NHS or similar setting. Experience of producing regular comprehensive reports Desirable Leadership qualification Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork. Desirable Skills Essential oExcellent time management skills and able to work under pressure and multitask Desirable oComprehensive knowledge of Microsoft packages including Word, Excel, Access and PowerPoint Desirable Skills Essential Experience of financial monitoring in NHS Desirable Ability to negotiate and influence staff. Person Specification Essential Essential Staff management experience Experience of handling Complaints Educational achievement to degree level equivalent or significant relevant managerial experience in NHS or similar setting. Experience of producing regular comprehensive reports Desirable Leadership qualification Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork. Desirable Skills Essential oExcellent time management skills and able to work under pressure and multitask Desirable oComprehensive knowledge of Microsoft packages including Word, Excel, Access and PowerPoint Desirable Skills Essential Experience of financial monitoring in NHS Desirable Ability to negotiate and influence staff. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name London North West University Healthcare NHS Trust Address Northwick Park Hospital Northwick Park HA1 3UJ Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)