Salesforce Product Owner - Service Technology - 12 month FTC
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
What you'll do
* As the Product Owner for Salesforce, you will play a pivotal role in enhancing product delivery and team collaboration within the Customer Management team.
* Manage tools central to our Salesforce platform, including Live Chat, Webform, E-mail, and Knowledge Articles, with features like Messaging for Web and Generative AI.
* Oversee product intake requests and maintain an up-to-date roadmap using Airtable, Jira, and Confluence.
* Collaborate with business partners and third-party suppliers to maintain effective relationships.
* Define product requirements for technical delivery teams to meet stakeholder goals.
* Track milestones across the Customer Management team for cohesive project delivery.
* Use data insights to drive innovation and stay engaged with the strategic direction of Salesforce and similar platforms.
What you'll bring
* Demonstrated desire to investigate, learn, share, and advance existing products, interests, and opportunities.
* Proven experience in a product management role as an owner or manager, working with product and technology teams. Must have experience in work prioritization and agile methodologies.
* Excellent track record of establishing successful business relationships with stakeholders. Must provide evidence of influencing, engaging with, and responding to stakeholders at all levels with credibility.
* Strong focus on customer success and experience, with a proven track record of leveraging customer feedback to drive product improvements and adoption.
* Solid understanding of the technical aspects related to product management and development. Experience with Salesforce and/or Software as a Service (SaaS) platforms is desired.
* Experience in building business cases and product plans using forecasting and utilization data.
Team overview
Global Streaming Product
Our team is the core engine that creates streaming products which delight customers around the world, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create an unforgettable experience for our customers.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
We'd love to hear from you. Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
There’s more to our work than work. We’ve built an inclusive culture where we can learn from each other and innovate together. There’s plenty of opportunities for you to explore what you’re passionate about.
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