Title: Customer Service Representative
End Client: Capita TFL
Location: Coventry (CV6 5NX)
Rate: £11.56 per hour PAYE
Hours: 37.5 hours per week - 8 - 4 Monday - Friday
Contract: 3 months
Start date: 31st March 2025 until end of June
Image (CVVC) team
For the Customer Service Representatives on the Image (CVVC) team you will be responsible for working on contravention checking of images. You will assess CCTV cameras of the vehicles that have drove through certain zones. The system will match the vehicle up with what it accesses the correct license plate to be. You will ensure this is correct with no differences.
Bank holidays are included as normal working days for this role.
Responsibilities:
1. Adhere to all policies, processes and business rules ensuring work are accurate
2. Working within a target driven environment adhering to challenging quality and productivity targets
3. Understand and advise on processes using appropriate communication skills relating to the precise nature of the issue
4. Utilise the tools and resources available to ensure that policy guidelines are adhered to
5. Make quick decisions where authorised, in a timely confident manner preventing the need for escalations
6. To support/and or...