We are seeking an Inbound Collections Triage for our Customer Service department working within a large haulage provider. The role will work competently within the credit control function & will aim to support with escalating queries, handling invoices, & directing cases to the relevant team whilst speaking to large spender contacts.
Client Details
Our client is a large organisation, operating in the haulage & logistics industry. Known for their commitment to customer satisfaction, they have established a significant footprint in the market, earning a reputation for their quality products and services.
Description
Key responsibilities will consist of:
Handle inbound calls and resolve customer queries promptly
Ensure accurate documentation of all calls
Identify and escalate priority issues
Assist in maximizing cash collections
Ensure that cash collected is accurately allocated against customer accounts
Provide comprehensive support to the Credit Controller function
General administration tasks including sending out copies of invoices
Run weekly and monthly performance reports
Work closely with the collections team to resolve payment issues
Provide customer feedback to the management team
Adhere to all company policies and procedures
Contribute to the overall success of the Customer Service department
Support write-off recommendations in line with Client procedures
Provide credit control and ledger/cash functions for allocated accountProfile
A successful candidate should have:
Excellent numeracy skills
Basic understanding of principles of insurance and reinsurance
Technical premium and claims knowledge desirable, but not essential
Ability to work on own initiative
Ability to prioritise own workload to meet strict deadlines
Organised and accurate, with good attention to detail
Strong communication skills
Prior experience in a customer service role or collections based function
Strong communication skills, both written and verbal
An ability to work well under pressure
Excellent organisational skills and attention to detail
Proficiency in using Microsoft Office Excel & order processing systemsJob Offer
A competitive salary range between £26-£26k
Opportunity to work in a large retail organisation
Hybrid working 2 days home 3 in office after probation
Pleasant working environment in Nantwich
Generous holiday leave
Continuous professional development opportunities