We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of Complaints Advisor is important to us. You will be responsible for the investigation, resolution and understanding of the drivers behind customers' complaints. This will be through the use of various CRM systems, analysing and exploring current data and customer notes. Also capturing the root cause for each complaint in order for us to report back to the wider business and reduce complaints.
We would love to welcome you to our Crewe Arden Square Office, where we work Monday to Friday 8:30am to 5pm. You’ll report into Deborah Lewis, Complaints Manager.
Your key responsibilities day to day will be…
1. First point of contact for customer complaints requests over the phone and email.
2. Review customer accounts to determine root cause.
3. Resolve and retain existing customers through investigation, problem solving and resolution of queries.
4. Build good relationships with internal stakeholders including customer service, tech support and installations.
What do we expect of you?
1. Experience in a customer service/retention role (desired but not essential).
2. Self-motivated, capable of working on own initiative.
3. Strong organisational skills.
4. Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
5. High functioning in a fast-paced environment.
What can you expect of us?
1. A friendly culture that mirrors our proposition to our customers.
2. A fast-growing organisation that defines itself as being agile and innovative.
3. A drive for continuous improvement, which you will be empowered to get behind from day one.
4. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
If you’re interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
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