Position: Assistant Housekeeping Manager
Location: Shrewsbury, England
Salary: £29,000 – £31,000 (commensurate with experience)
We have an exciting opportunity for a dedicated and experienced Assistant Housekeeping Manager to join the team at a prestigious hotel located in the stunning countryside of Shrewsbury.
With suites, spa facilities, and event spaces that accommodate up to 150 guests, we are seeking a motivated and skilled Assistant Housekeeping Manager to ensure that every corner of our property reflects the highest standards of hospitality. You will be responsible for leading and supporting the housekeeping team to deliver exceptional guest experiences, while managing costs, operations, and maintaining our Risk-Management platform.
Key Responsibilities:
* Team Leadership & Development: Lead, motivate, and support the housekeeping team to consistently meet and exceed set standards. Train and coach staff to reach their full potential, ensuring they perform to the best of their abilities.
* Operational Management: Manage productivity, costs, and profitability while upholding the hotel’s set standards. Oversee day-to-day housekeeping operations, ensuring efficiency and quality.
* Risk Management: Operate and manage the hotel’s Risk-Management platform, ensuring compliance with health and safety regulations.
* Conflict Resolution: Handle challenging situations and underperformance professionally, ensuring positive outcomes through effective communication and problem-solving.
* Customer Service: Maintain a strong customer focus in all tasks. Uphold professionalism and courtesy when communicating with both staff and guests, ensuring an outstanding guest experience.
* Administrative Skills: Demonstrate strong administrative capabilities, from managing employee training platforms such as Flow Training to upholding company policies and procedures.
Skills & Qualifications:
* Proven track record in a housekeeping team management role.
* Strong leadership and team development skills, with the ability to inspire and manage a team.
* Knowledge of risk management and the ability to maintain high safety standards.
* Excellent communication, problem-solving, and conflict-resolution skills.
* A focus on customer satisfaction and delivering exceptional service.
* The ability to maintain productivity, manage costs, and uphold profitability standards.
Why Join Us?
This is your opportunity to step into a leadership role within a stunning property, offering a competitive salary and the chance to work in a warm, welcoming, and professional environment. You’ll have the support to grow and develop both your team and your career, making this a rewarding and exciting opportunity for the right candidate
Application Process:
Apply directly by sending your CV to: info@ultimateoptionsug.com
Please include detailing of your relevant experience and qualifications.
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