Management and planning Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Be familiar with all the functions of EMIS and applications plus national and local quality standards for primary care, including managing the clinical system, ensuring IT security and Information Governance compliance at all times. Be aware of industry statutory requirements and assist with implementation as directed by the PM. In conjunction with the PM undertake specific duties in relation to fire safety, health and safety and risk management. Undertake regular delegated tasks and special projects as delegated by the PM. As necessary, attend any meetings as requested on behalf of the practice and undertake any follow up action. Assist the PM in compiling and updating policies and procedures in all areas of the practice. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / PCSE. Support the practice in maintaining its Good CQC rating and strive towards Outstanding rating. Be the manager of the estate and staff operations for a designated location. Monitoring and disseminating information on safety alerts and other pertinent information Human Resources Ensure staff always adhere to policy and procedure. Providing leadership and guidance for designated staff teams. Carry out appraisals and performance reviews for designated staff. Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record Manage training records and schedules for all staff to ensure everyone is up to date. Coordinate all staff absences, maintaining an effective absence register, authorise annual leave absence, perform back to work interviews after absences. Assist the PM in any major changes to the workforce. Be responsible for staff induction programmes. Liaise with outsourced HR advisors as directed by the PM. Organisational Convene meetings, prepare agendas, and ensure distribution of minutes as necessary. Carry out audits and reports as required. Work closely to support all the administrative and reception staff functions and processes. Ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms. Oversee annual leave for designated staff in the practice and co-ordinate locums as necessary. Deputise for the practice manager in their absence Act as the primary point of contact for NHSE, ICB, community services, suppliers and other external stakeholders in the absence of the practice manager Support the practice manager in the reviewing and updating of practice policies and procedures Act as the communication link between the management team and staff Represent the practice locally as required, attending meetings in Practice managers absence. Attending and taking minutes of Partners, MDT, Future Planning and staff meetings. Chairing staff meetings in Practice managers absence. Patient Services Maintain registration services and monitor patient turnover and capitation. Manage patient surveys. Oversee and manage the appointments and rotas. Patient risk management including the investigation of incidents. Provide the first point of contact for patient advice, queries, and complaints. Assist the PM and managing Partner to provide an effective complaints management system. Liaise with the Patient Participation Group and Practice Health Champions. Information management and technology Be the first point of contact for IT issues within the practice. Work with system suppliers and the PM to solve any problems. Work with the PM to ensure the practice has effective IT data security. Financial Management Manage and use appropriate systems for handling and recording of cash, cheques, invoices, and petty cash. Assist the PM in monitoring practice budgets. Manage purchases and expenditure within areas of responsibility. Assist with monthly national and local reporting as required. Prepare reports for the PM as required. Assist with monthly claims. Oversee day to day management of enhanced schemes. Estates Management and Health and Safety Ensure the practice premises are properly maintained and cleaned. Ensure adequate security and fire prevention systems in place and policies followed. Oversee maintenance of the building and equipment, arranging repairs and contractors as required whilst ensuring best value for money. Including liaison with landlord and/or designated agent. Implement health and safety and ensure that audits and inspections are undertaken in accordance with the procedures e.g. Legionella assessments. Routine management of own team / team areas, and maintenance of workspace standards. Participate in on-call rotas as required.