IT Support Specialist – Spalding - £35k-£45k & bonus Benjamin Edwards have an exciting opportunity for an IT Support Specialist to join our reputable client based in Spalding and become an essential part of our client's growing business. Working within a dedicated IT team, reporting to the IT Manager, as IT Support Specialist, your main responsibilities include first line technical troubleshooting, management, and maintenance of hardware and software. While your primary focus will be technical support, you will also have the opportunity to advise and engage with the business as a trusted IT partner in delivering policies and strategy. Additionally, you will develop and utilise your cybersecurity expertise as part of the evolving IT security controls environment. What is on offer to the IT Support Specialist Company performance bonus 25 days holidays 5% match pension Sickness cover The role of the IT Support Specialist Serve as a primary contact for all IT issues via Helpdesk Ticket System Deputise for IT Manager in their absence Ensure consistent, constant connectivity to networks for all staff at all times Ensure continual review and delivery of hardware and software for all users Provide technical support for client and network hardware, software, and IT infrastructure, including networking, VOIP/Telecoms, SQL server, Cloud based (Azure) Servers, system firewall access, endpoint security and the current ERP system (Microsoft Dynamics NAV) Contribute to the planning and execution of IT projects, including migrations, upgrades new business incorporation Cybersecurity policy development and continuous improvement, working with the IT Manager and partners to keep the environment secure Create and maintain high-quality processes and documentation for back up and business continuity process controls Formalised education of users on best practices and improved ways of working Collaborate with third-party support partners to resolve incidents and achieve improvements in service provision to set SLAs Provide coherent, high-quality advice and technical guidance to business teams Ensure reliable service and strong relationships with all business stakeholders The ideal candidate for the role of IT Support Specialist Proven track record of maintaining an IT network across multiple sites Proven track record of documenting and maintaining back-up systems/business continuity plans Technically qualified/experienced with strong awareness of technological developments Advanced computer literacy, including Microsoft Products and ERP systems Excellent knowledge of standard IT principles, processes and procedures Experience of managing third party partner contracts