Role Details
Salary - 38387
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities.
Job Profile
The objective of the Parts Ordering Lead role is to ensure our operational teams have the parts they require to quickly return assets to service, or even better, prevent them from failing at all. In order to provide this valuable service they will lead a team that puts efficiency and customer service at the heart of everything it does, utilising SAP functional knowledge in order to deliver a best practice transactional procurement service, ensuring compliance with policies and procedures and driving continuous improvement on behalf of our operational colleagues.
Job Accountabilities
* Allocate tasks to team members, identify priorities and control the workflow to ensure that outputs are delivered to agreed targets.
* Performance manage and audit the team against SLA’s and targets.
* Ensure sufficient coverage of the team to meet the demands of the business.
* Deliver SAP training as required to parts ordering team.
* Investigate, recommend and implement improvements to working practices that result in reduction in non-compliance to process and help reduce asset downtime.
* Act as point of contact and provide information, data and evidence for internal and external audit of parts ordering practices and processes.
* Act as point of escalation for internal stakeholders regarding parts ordering process and issue resolution.
* Work in partnership with business operations and IT support teams highlighting where improvements can be made.
* Represent the team in the development and implementation of new IT technology and systems to secure the continuing provision of services and process simplification.
* Represent the team on inter-departmental and cross functional project teams.
* Establish and maintain strong working relationships with category and commercial teams in supply chain, operations teams, IT support teams and third party organisations.
* Support the parts ordering team through creating user guides, training packs, guidance notes, e-learning packages and training sessions to ensure quality and compliance to parts ordering processes and procedures.
* Provide excellent communication to customers via Email and Telephone.
* Supply Spares & Logistics Manager with back order reports via SAP.
* Liaise with Stock Analysts about stock holding requirements.
Knowledge and Skills
* Ability to identify and manage complex problem resolution with regard to the end to end parts ordering process.
* Sound and comprehensive communication skills both written and verbal in order to convey complex information in a style appropriate for the audience.
* Lean process problem / root cause analysis skills.
* Working knowledge of SAP processes, roles and responsibilities.
* Working knowledge of SAP functionality across the procurement processes and the integration with other functions and processes.
* Demonstrates personal credibility to influence and guide business operations teams and leaders as a trusted advisor and confidante.
* Strong business knowledge across the company is an advantage.
* Excellent influencing skills.
* Managing a small team with conflicting priorities.
#J-18808-Ljbffr