The Coggeshall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 10 hours per week; days/times to be discussed at interview.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online, and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting, issuing, and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Registering new patients.
* Accurately maintaining patient database and records, photocopying, filing, and scanning.
About us
Coggeshall Surgery provides GMS healthcare to the small town of Coggeshall and the surrounding rural area to whom we dispense medication from our in-house dispensary. We have received a rating of Outstanding from the CQC and work closely with the other 5 local member practices of the Colne Valley PCN and the associated ARRS staff. The surgery has an enthusiastic and accomplished partnership and encourages a calm, responsive, person-centred culture.
Person Specification
Experience
* Ability to work in a polite, confidential, and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
* Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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