If you enjoy serving drinks with exceptional customer service and putting smiles on people's faces, this is the job for you! We’re looking for exciting and friendly people to join our team at New Place Hotel!
Reports to:
F&B Manager
Job Objective:
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.
Main Responsibilities:
* Deliver excellent customer service, at all times
* Serve and present beverages, quickly and efficiently, meeting our standards
* Assist in keeping the bar and front-of-house clean and tidy, at all times
* Keep up to date with current promotions and new products
* Make customers aware of offers on our great food and drink range
* Speak to customers to ensure that they are satisfied with their meals
* Deal with customer complaints in a professional manner
* Deal with deliveries and report any loss or damages to the duty manager
* Assist in keeping wastage to a minimum by the correct pouring and measurement of products
* Maintain personal knowledge by completing in-house training and workbooks
* Always adhere to all company policies and procedures and licensing laws
* Be involved and contribute at team meetings
* Carry out instructions given by the management team
Job Types: Full-time, Permanent
Pay: £11.94 per hour
Expected hours: 40 per week
Schedule:
* 10 hour shift
* 8 hour shift
* Monday to Friday
* Weekend availability
Work Location: In person
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