Your new companyThis managed service provider specialises in providing IT support to the education sector across the North West, with a strong presence in the Manchester area, and they have approached Hays seeking an IT Engineer to work in their head office on the outskirts of Bury. This MSP has an excellent reputation in the North West, due to the excellent service they provide to schools, with a very customer-focused approach, and it is key they appoint the right individuals to ensure continuous provision for schools. Reporting to the Service Desk Manager, this role will form an integral part of the wider, already well established IT team. Your new roleAs IT Engineer/Service Desk Engineer, you will join an established team based at the head office, from which the organisation supports schools across the North West and you will be responsible for providing 2nd line IT support. On a daily basis, you will liaise with end users who are on site in schools and support a range of IT issues which could relate to both hardware and software issues, as well as with bespoke educational technologies. The issues will range from supporting network issues and internet outages, to supporting firewall changes and also more complex issues. You will liaise with end users to provide sound advice around how to solve the issues, and be proactive in preventing future problems occurring. What you'll need to succeedIn order to be successful i...