We have an exciting opportunity for an Apprentice to join our dynamic, supportive and customer-focused team.
This apprenticeship offers you the opportunity to earn a salary and obtain a nationally recognised Level 2 or 3 qualification, whilst gaining valuable skills and experience working within the Business Support function within Adult Social Care & Health.
We will support the successful candidate over an 18 month placement period, to achieve a Level 2 or Level 3 qualification (options below) to enable you to develop administrative skills, customer-handling skills, oral communication skills and IT skills.
1. Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist
2. Level 3 Business Administrator
This is an excellent time to join our service, helping shape the future of business support. We are looking for someone that is computer literate, with the ability to use a range of IT systems and packages to ensure high level of accuracy with data collation and inputting.
You will be able to work well within a busy team, prioritise your work, demonstrate flexibility, and bring new ideas while thinking "outside the box". Possessing excellent communication skills is essential as you will be liaising with staff and managers at all levels. This is a challenge, varied, and exciting role that requires you to multitask whilst working under pressure.
You will:
* Advocate for our clients and champion adult social care and health, acting as a point of contact; assessing and resolving telephone queries (referring to team members where appropriate), mailbox monitoring and production and distribution of correspondence and documentation.
* Support the recruitment process for new staff and staff inductions.
* Coordinate a range of meetings, including production of agendas, taking and producing minutes.
* Data entry into a range of systems, resolution of queries and input into development of monitoring processes, as well as, maintaining financial records.
* Fulfill the requirements of the apprenticeship you enroll on.
Why you’ll love working with us:
* A collaborative culture – we believe in teamwork, and you’ll have the opportunity to work with departments across the Council, making a meaningful difference every day.
* Room to grow – whether you’re looking to build on your existing skills or take on new challenges, we offer plenty of opportunities for growth and development.
* Exciting challenges – each day brings new challenges and opportunities to problem-solve, innovate, and make a difference in our fast-paced environment.
* Supportive environment – we’re a friendly, dynamic, and inclusive team that values everyone’s contribution.
* Great employee benefits – from a generous contributory pension scheme and minimum of 27 days annual leave, plus bank holidays to the Kent Rewards scheme which provides discounts from over 1,200 national and local retailers and Cycle2Work scheme.
This is to give you a flavour of what you will be doing. We are a wide-ranging division, with opportunities to get involved in lots more.
What you’ll bring:
* Excellent organisational and multitasking skills.
* Strong communication abilities, both written and verbal.
* Proficiency in Microsoft Office (Outlook, Word, Excel) and other office software.
* Ability to work independently and as part of a team, with a proactive attitude and a passion for problem-solving.
* A positive, can-do mindset with a commitment to delivering high quality work.
The contractual base will be discussed at interview, but have the choice of:
* Invicta House, Maidstone
* Worrall House, Kings Hill
* Brook House, Whitstable
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.
For further information on this role, please contact:
Tyler Johnson, Senior Business Support Lead
or
Jayne Kilvington, Senior Business Support Officer
Jayne.Kilvington@kent.gov.uk
About the Company
Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
Salary Starting salary of £19,216 per annum which is equivalent to £9.96 per hour. Upon successful completion of the probation period, your salary will increase to £24,513 per annum.
Contract type Fixed Term Full Time
Contract Duration 18 Months
Working Hours 37 hours per week
Location Various locations in Kent, United Kingdom
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