My client is looking to hire a Service Delivery Manager to join their IT team. This pivotal role will oversee the availability, performance, and lifecycle of IT services, ensuring alignment with business needs and driving customer satisfaction. You'll be instrumental in delivering high-quality IT services, managing supplier relationships, and implementing continual service improvements. Key Responsibilities: Manage IT services, ensuring high availability, performance, and alignment with business objectives. Monitor and maintain service levels, identifying and resolving delivery issues. Oversee the Service Catalogue, ensuring it remains relevant, user-friendly, and up-to-date. Coordinate incident and problem management to minimise disruption and improve service reliability. Lead capacity planning and disaster recovery initiatives. Implement best practices in IT governance and frameworks like ITIL. Collaborate with IT teams and suppliers to deliver innovative solutions and drive efficiency. Key Skills sought: Proven experience in IT service delivery, incident management, and vendor management. Strong knowledge of ITIL frameworks and IT service economics. Excellent problem-solving, analytical, and stakeholder management skills. Experience with managing multiple IT suppliers and delivering continual service improvements. Familiarity with capacity planning, risk management, and governance processes. ITIL Practitioner certification (preferred).