Customer account manager

Job Description

ROLE: Customer Account Manager
HOURS: 08:30-17:00 Monday - Friday, Permanent Role
SALARY: £26,000 - £28,000 dependent on skills and experience
BASE: Penny Emma Way Site, Sutton in Ashfield, NG17 5FA
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are currently looking for an additional Customer Account Manager to join our team based at our Penny Emma Way Site, Sutton in Ashfield.
As a Customer Account Manager you will support and manage the end to end experience of both branch and 3rd party customers within the Conservatory Roofs department to produce technical drawings using templated software, provide accurate quotes and orders.
WHAT OUR CUSTOMER ACCOUNT MANAGERS DO:
* Manage account relationships for an assigned region and customers
* Service the end to end customer journey through quoting, order processing and logistic alignment for deliveries
* Design the full range of products, using design software, from quoting through to ordering
* Liaise with the Credit Control team to assess the suitability for customers to receive credit for products and services
* Manage and resolve customer queries, issuing suitable resolutions