Job summary We are looking for a talented and highly motivated individual who wants to make a real difference to our patients and staff, to join our team at Mersey and West Lancashire Teaching Hospitals NHS Trust as a Medicine and Emergency Care Patient Safety Manager. We are seeking an inspirational, influential leader who is confident, dynamic, visible and has or would like to gain experience working at a senior level in healthcare, particularly in the management of risk, Incidents, governance and complaints. Main duties of the job This role presents the opportunity to take up a fixed term/secondment within the Medical Governance team, who are committed to continuously improving, adapting and trialling new innovative ways of working, and workforce models, to deliver a positive environment in which our staff can flourish and fundamentally to ensure excellent patient experience and outstanding care. The individual will work in the Medicine and Emergency Care Clinical Business Unit have opportunity to gain experience in risk, incidents, governance and complaints management, with a focus on quality improvement and learning lessons to ensure the provision of safe, high-quality care. Support will be given to develop while in this role. About us From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CAREthat is evidence based, high quality and compassionate SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum Contract Fixed term Duration 6 months Working pattern Full-time Reference number 409-6901172 Job locations Multi Site Working Town Lane Southport PR8 6PN Job description Job responsibilities The successful candidate must be a role model demonstrating the Trust values, who will be able to critically analyse, supportively challenge and provide exceptional oversight into the management of incidents, risks and complaints for the business unit. The successful candidate must have excellent time management skills, be flexible, adaptable and able to work to tight deadlines, producing written documents to a high standard with detailed analysis to support in the identification of issues and themes. The patient safety managerwill jointly support the operational management of the Medicine and Emergency Care Governance Team, to ensure that the verbal and written communication with patients, families and staff is of an excellent standard and that lessons learnt are shared appropriately both within the division and Trust. The successful candidate will have the exciting opportunity to use findings and learning to have an impact and influencing change where required, to ensure the best possible experience and outcomes for our patients. See Attached Job Description for further details. Proposed Interview Date: W/C 13 January 2025 Please be aware this vacancy may close early if a sufficient number of applications is reached. This role is for internal candidates only. Job description Job responsibilities The successful candidate must be a role model demonstrating the Trust values, who will be able to critically analyse, supportively challenge and provide exceptional oversight into the management of incidents, risks and complaints for the business unit. The successful candidate must have excellent time management skills, be flexible, adaptable and able to work to tight deadlines, producing written documents to a high standard with detailed analysis to support in the identification of issues and themes. The patient safety managerwill jointly support the operational management of the Medicine and Emergency Care Governance Team, to ensure that the verbal and written communication with patients, families and staff is of an excellent standard and that lessons learnt are shared appropriately both within the division and Trust. The successful candidate will have the exciting opportunity to use findings and learning to have an impact and influencing change where required, to ensure the best possible experience and outcomes for our patients. See Attached Job Description for further details. Proposed Interview Date: W/C 13 January 2025 Please be aware this vacancy may close early if a sufficient number of applications is reached. This role is for internal candidates only. Person Specification Qualifications Essential Educated to Degree level or a proven track record working with patient safety/ governance responsibilities in a healthcare setting Desirable ECDL Clinical Professional Qualification (currently registered) Konwledge and Experience Essential Experience of managing a team Knowledge and experience of clinical risk management Knowledge and experience of handling complaints and concerns Knowledge and experience in root cause analysis Experience of working in healthcare (preferably medicine) Skills and Abilities Essential Excellent oral and written communication and presentation skills Ability to work on own initiative and as part of a team Ability to understand the importance of confidentiality Report writing skills Ability to work to strict deadlines Ability to work effectively within a multi-professional team High level or organisational, planning and prioritisation skills Other Essential Necessity to interact with patients and carers which may require empathy Person Specification Qualifications Essential Educated to Degree level or a proven track record working with patient safety/ governance responsibilities in a healthcare setting Desirable ECDL Clinical Professional Qualification (currently registered) Konwledge and Experience Essential Experience of managing a team Knowledge and experience of clinical risk management Knowledge and experience of handling complaints and concerns Knowledge and experience in root cause analysis Experience of working in healthcare (preferably medicine) Skills and Abilities Essential Excellent oral and written communication and presentation skills Ability to work on own initiative and as part of a team Ability to understand the importance of confidentiality Report writing skills Ability to work to strict deadlines Ability to work effectively within a multi-professional team High level or organisational, planning and prioritisation skills Other Essential Necessity to interact with patients and carers which may require empathy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Multi Site Working Town Lane Southport PR8 6PN Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)