Job Description
Job Opportunity: Claims and Insurance Manager at Suttons InternationalLocation: Widnes (Hybrid)Salary: Up to £45kThe RoleAs Claims & Insurance Manager, you will help drive and support the business in the management of damage, contamination and environmental claims against the business as well as recovering costs related damage to the Companys assets from customers and/or suppliers.This is a highly accountable, commercial and important role, with a focus on helping the Company protect its assets and interests. This position provides the opportunity to play a key role in claims management across a complex business. Your expertise and drive will add significant value to the organisation across many operational scenarios.Key AccountabilitiesYou will be the insurance specialist, managing claim activities day to day in relation to our global operating footprint and fleet (above and below excess levels)Managing and maintaining internal relationships with Operational, Technical and other support functions, ensuring claim related matters are managed effectively and efficientlyManaging and maintaining external relationships with our Insurance provider, customers and suppliers to ensure the company receives the best possible support and responsiveness to resolve ongoing issues within the claim lifecycleSupport and engage relevant stakeholders in relation to insurance and legal matters, including but not limited to proactive escalation of issues & renewal related mattersManaging and tracking the internal operational reporting of Claim related mattersEnsuring transparent cost collection and recovery for all damage related incidents, whether directly or from our insurers depending on whether they are below or above insured excess levelsWorking with our internal support functions ensuring review and investigation of all incident related costs, their documentation and recoveryMonitor and review internal processes linked to claims and damage related matters, making recommendations for improvement where requiredReview and improve processes, procedures and SOPs in relation to insurance mattersKey point of contact for Incident Management related activities and with insurersAssist with training insurance related topics, across the businessRoute cause analysis and incident reduction activitiesSkills & ExperienceA dynamic professional, who must demonstrate knowledge of insurance processes, possess a passion for excellence, analytical interpretation and oversee management and claims deliveryGood knowledge of legislation and regulation including principles of insurance and the insurance marketplaceCurrent up to date knowledge of claims practice and management5+ years experience in a claims handling role overseeing insurance related claim activitiesAbility to interpret claims trend analysis and make recommendations on continuous improvementsExperience liaising with peers and specialists on insurance mattersGood business acumen, the ability to balance creativity with commercial deliveryIdeally you will have experience of insurance claims / working within a logistics based businessKnowledge of shipping terms and conditions would be an advantage.Excellent communication skills, both written and verbalAble and willing to travel to customer sites, suppliers and other offices (UK and Overseas) (5-10%)IT Literate - Microsoft Office (Outlook, Word, PowerPoint and Excel)Ability to prioritise, work to tight deadlinesAbility to establish, influence and maintain good working relationships at all levels.BenefitsFlexible hybrid workingCompetitive salaryHoliday allowance of 25 days plus Bank HolidaysBuy/sell holidays optionPension schemeBonus potentialFree onsite parkingEnhanced Maternity and Paternity leaveEmployee Assistance Programme (EAP) and Health SupportBirthday offLong-service rewardsRefer a Friend schemeVarious company discounts and perksTPBN1_UKTJ