- Answering telephone enquiries from patients and other health care professionals - Generating and mailing patient invitation and appointment letters and booking appointments. - Printing and sending patients grading reports to patients, GPs and hospital Consultants. - Maintaining accurate and up-to-date records on patient registration software. - Undertaking general office duties to assist in the efficient running of the department. - Providing assistance and cover during absence of other administrative team members, including receptionist, to ensure service provision is ongoing.