Job summary PLEASE NOTE; The start date for this post will be no earlier than May 2025 An exciting opportunity has arisen within the Surgical UTOO (Urology, Trauma & Orthopaedics and Ophthalmology) Division for a conscientious and enthusiastic Business Unit Support Administrator. This post will play a pivotal role in the delivery of Ophthalmology services by providing high quality person centred care to our patients. This role within Ophthalmology contributes towards improvement of performance and systems, the management of the Ophthalmology rotas and line management of the Ophthalmology Failsafe Officers. To ensure patient target lists or inpatient/outpatients are checked/updated daily by liaising with medical secretaries and Choice and Access Department. To ensure that if problems with the above arise, these are brought to the attention of the Operational Service Manager/Service Manager/Support Manager and in their absence the Business Manager To keep up to date with changing information technology systems to facilitate efficient data collection and efficient use of resources, to liaise with the information department to ensure that PTLs are populated correctly. To provide an accurate and efficient Risk Management administration service to the Business Unit Management Team. Service - Ophthalmology Hours - Full Time Site - Boston/Lincoln Flexible working hours (Between 8am-6pm) Main duties of the job This post is full time at 37.5 hours a week with the position to be based at Lincoln or Boston, (depending on candidates preferred site) with 1/2 days travel a week to other sites. Candidates must possess excellent communication and negotiation skills with tact and diplomacy at all times. Experience of working with people in a patient or customer faced environment and being adaptable to change are essential. Candidates must also possess A level English OR equivalent experience with good written communication. A Foundation Management qualification is desirable as is knowledge and experience of managing access targets within the NHS. The successful candidate will also have the following skills; Experience of finding solutions to complex problems Experience of data collection Excellent verbal and written communication skills Adaptable to change Readiness to try new things Ability to understand the importance of governance issues within the Trust This position is a great opportunity for those who wish to progress in their career or who simply have a passion for Ophthalmology. We offer many training opportunities to develop members of staff who want to progress further in the organisation. About us Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG). Date posted 28 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 357-PR-2008-24 Job locations Pilgrim Hosptial Sibsey road Boston PE21 9QS Job description Job responsibilities What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you Job description Job responsibilities What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you Person Specification Qualifications Essential A Level English or equivalent level of experience NVQ Level 4 or demonstrate experience in admin procedures/IT Systems Desirable Foundation Management Qualification Customer care qualification Train a trainer qualification Advance Excel Previous Experience Essential Experience of finding solutions to complex problems Experience of developing policies and procedures Delivering training to a wide range of staff Experience of data collection and presentation of information Experience of working with people in a patient or customer environment Desirable Managing waiting times target NHS Experience Experience of handling complaints or risk management Experience/Knowledge of RTT Pathways Knowledge, Skills, Aptitudes Essential Excellent verbal and written communication skills Listening, negotiating and report writing skills Ability to communicate effectively at all levels Tact and diplomacy Desirable Knowledge of access targets within the NHS Knowledge of trust complaints procedure Knowledge of patient database Specific Requirements Essential Ability to work under pressure and as part of a team in a demanding environment Adaptable to change Ability to recognise when to seek appropriate assistance from colleagues Understanding the importance of governance issues within the trust Conscientious in standard of work produced Desirable Readiness to try new things Excellent understanding of the importance of information and CG Person Specification Qualifications Essential A Level English or equivalent level of experience NVQ Level 4 or demonstrate experience in admin procedures/IT Systems Desirable Foundation Management Qualification Customer care qualification Train a trainer qualification Advance Excel Previous Experience Essential Experience of finding solutions to complex problems Experience of developing policies and procedures Delivering training to a wide range of staff Experience of data collection and presentation of information Experience of working with people in a patient or customer environment Desirable Managing waiting times target NHS Experience Experience of handling complaints or risk management Experience/Knowledge of RTT Pathways Knowledge, Skills, Aptitudes Essential Excellent verbal and written communication skills Listening, negotiating and report writing skills Ability to communicate effectively at all levels Tact and diplomacy Desirable Knowledge of access targets within the NHS Knowledge of trust complaints procedure Knowledge of patient database Specific Requirements Essential Ability to work under pressure and as part of a team in a demanding environment Adaptable to change Ability to recognise when to seek appropriate assistance from colleagues Understanding the importance of governance issues within the trust Conscientious in standard of work produced Desirable Readiness to try new things Excellent understanding of the importance of information and CG Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name United Lincolnshire Hospitals NHS Trust Address Pilgrim Hosptial Sibsey road Boston PE21 9QS Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)