Join Our Team Are you looking for a fun and varied job in hospitality? YHA Ironbridge Coalport and Coalbrookdale are looking for a Hospitality Team Member to join their team Positioned within the Ironbridge Gorge World Heritage Site, our hostels offer access to family-friendly museums and beautiful walking routes. As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will contribute to our mission of exceptional hospitality. Why Work for YHA? Join our team and enjoy exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program For more benefits, please visit our YHA Jobs website. Your Role as a Hospitality Team Member We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Providing great customer service to all our customers, members, and guests Working on reception, offering insights about the hostel and the local area Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service Carrying out housekeeping duties, ensuring a clean environment Preparing and serving food and drinks with warmth and hospitality Skills and Experience Needed We are looking for the following qualities in our Hospitality Team Members: Experience of working face to face with customers Experience of working in a team Excellent timekeeping, with flexibility to cover different shifts Ability to manage varying pressures and workload demands Knowledge of YHA’s core purpose We welcome applicants from all backgrounds and provide robust induction, ongoing training, and opportunities for personal growth. About YHA YHA is a social enterprise with a mission to enrich lives, especially of young people, through brilliant hostel stays and experiences that improve health and life skills. How to Apply Submit your CV and complete the application form. For assistance, visit the contact page on the YHA Jobs website. We will contact shortlisted candidates after the closing date. Note: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We may close this advertisement early if we receive a high volume of suitable applications. Keywords: Hospitality Assistant, Team Member, Hospitality Team Member