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* Salary up to £24,037 + bonus (up to 10% of salary) + benefits
* Full training provided + homeworking options once you're up to speed
Customer Service Underwriter
* Salary up to £24,037 + bonus (up to 10% of salary) + benefits
* 35-hour working week
* Full training provided + homeworking options once you're up to speed
Working hours: This role offers you a 35-hour week, with rotational shift patterns that run from Monday to Friday between 8am - to 6pm and 1 in 4 Saturdays 9am - 12:30pm. We offer a hybrid working model which means that once you have completed the training programme which typically takes 6 months, you can work from the comfort of your own home up to 4 days a week. There may also be opportunity to extend your contractual hours following probation dependent on business requirements.
Start date: You'll join as part of a cohort on the 19th May.
About the role
We have numerous exciting opportunities to join our 110-strong Customer Service team in York in a Customer Service Underwriting role.
As part of this fast-paced team, you'll respond to referrals from our network of NFU Mutual Agents across the UK, who liaise directly with our customers. You'll be responsible for reviewing and evaluating insurance risk for our personal lines policies, which include motor, home, travel and pet insurance.
Our Agents require an exceptional service when dealing with requests about customer's policies, which could be anything from renewals and mid-term adjustments to brand-new business, so you need to be ready to respond with accurate information when it's requested. Most requests come via phone, so although our Agents can interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.
To help you become the best you can be in this Customer Service Underwriting role, we provide a 16-week comprehensive training programme that will start on your first day and will include a mixture of classroom and hands-on experience. And when the training is complete, we'll provide a supportive learning environment so you can confidently start your Underwriting career. Your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual.
About you
You're a strong team player who always strives to achieve high quality output, even when working under pressure. You have recent customer service experience and are ready for a role with more scope and career progression. Passionate about delivering customer service you bring your own personal style to work and instinctively provide an excellent customer experience. Any insurance and/or contact centre experience is highly desirable. To join our team, you'll also demonstrate:
* A customer-focused approach with a strong attention to detail
* A knack for problem-solving, able to adapt your ways of working to best meet customer needs
* Confident in handling a variety of customer situations
* Be able to make rational and logical decisions in a fast-paced environment, successfully prioritising tasks and managing to time to meet targets
* Strong communication skills, that make it easy for you to build and maintain great working relationships.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary £24,037 per annum
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership - subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
Apply now
York
Zenith House
Clifton Park Avenue
Shipton Road
York
YO30 5PB
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