Are you passionate about driving high standards in quality and customer satisfaction? Do you have a solid background in quality assurance and problem-solving within a manufacturing or engineering environment?
We are currently seeking an experienced Customer Quality Assurance Specialist (Nights) to join our client’s team in Birmingham. 5 Days Annual Leave | 8% Pension | Life Assurance
Reporting to the Quality Manager, you will play a critical role in maintaining customer confidence and ensuring that all quality concerns are addressed swiftly and effectively. You will consult closely with internal teams and customers across Europe, managing and coordinating all aspects of customer quality issues during the night shift.
This role will see you working across a variety of formal forums and projects, from managing customer complaints to supporting internal process improvements.
Monitor and report on quality KPIs, including complaints per million (CPM), cost of poor quality (COPQ), and customer scorecards.
Chair meetings and customer visits to address quality issues and implement long-term resolutions as required.
Collaborate daily with Warehouse, Supplier Quality, and Material Planning & Logistics (MP&L) teams.
Support sales and customer-facing teams on technical quality topics and escalate concerns where appropriate.
At least 5 years of practical experience with 8D/5Y methodologies in a quality-focused role
Engineering qualification to ONC level or higher
Advanced user of MS Office; capable of preparing quality presentations and reports
Valid driving licence – travel within the UK and Europe may be required.
Experience working with customer portals and quality systems.
Familiarity with PPAP documentation and quality audit processes
You work well under pressure, prioritise tasks effectively, and thrive in an environment where problem-solving and quality take centre stage. If you are ready to take the next step in your quality career and thrive in a night-based role, we invite you to apply. Join a team where your expertise and dedication to quality will be recognised and rewarded.
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