Role: Customer Operations Manager
Location: Goole
ABOUT THE ROLE
To maintain an ongoing relationship with selected customers and sales staff.
The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
1. Leadership, management, and development of team on site
2. Complete ownership of the customer relationship
3. Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
4. Responsibility for driving the success of the site, including P&L
5. Responsible for driving the success of site KPI's
6. Continuous Improvement initiatives relating to the stores and associated processes
7. People Management and Leadership
8. Problem solving
9. Drive effective ordering of stock items and planning for maintenance breaks client system and EoS.
10. Being both an escalation and initial point of contact for the customer
11. Responding to client enquiries and requests Non-stock, across multiple vendors.
12. Ensure order expediting is up t...