Job Description
Job Summary
Provides administrative support to print-on-demand sales team and clients to increase sales growth and meets sales objectives. Works with sales team on client onboarding, process improvements & research to implement efficiencies.
Essential Job Duties:
* Provides administrative support to include sales reporting, maintaining sales data and facilitating communication across teams
* Assists with client onboarding to ensure a smooth and positive experience for new clients.
* Partners with the internal teams to facilitate communication with clients ensuring the business relationship is effective and efficient and issues are resolved timely.
* Works to provide basic primary support for key publishers, resolving inquiries, escalating more complex issues, and building long-term relationships.
* Identifies sales opportunities, trends and process efficiencies through data analysis and research, contributing to the achievement of sales goals.
* Assists in the implementation of market sales objectives and strategy for delivering sales plan, expanding the global content catalog in coloration with export teams.
* Working with sales team to review sales objectives against target and prospective client status.
* As assigned, prioritizes key accounts and ensures effective utilization of resources.
* Works with the Marketing department as required to ensure marketing objectives are implemented.
* Assists in providing reports and data for MBD’s and Meetings, to include creation of PowerPoint presentations.
* Creates and updates documentation and training materials for internal teams and clients, improving communication and enhancing client experience.
* Any other duties as deemed necessary by the business from time to time.
* To be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment. To report any accidents or potential hazards to your Line Manager immediately.
Qualifications
:
Experience: 3 years’ sales experience / Client management / book industry experience essential
Education: College / University degree or directly related year for year experience
Skills:
* Sales focused with a customer first approach.
* Able to prove an ability to develop imaginative business solutions from past experience.
* Excellent written and verbal communication skills
* Ability to create and implement solutions for process improvements and operational efficiencies..
* Flexible and proactive
* Computer literate, efficient in Microsoft Office (Excel, Word, Outlook)
* Knowledge of CRM tools for sales forecasting, pipeline management and data analysis.
* Must be able to manage workload by establishing priorities; be detail-oriented; and possess the ability to operate successfully within a fast-paced environment.
* A flexible approach to work, hours and be adaptable to change are critical attributes.
Essential Physical Demands:
* Ability to travel
* Ability to sit at workstation for extended periods of time
* Ability to work effectively using a personal computer for long periods of time
* Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
* Ability to maintain consistent, punctual and regular attendance
* Ability to maintain full time work schedule during normal company operating hours
Additional Information
Perks/Benefits:
* Competitive salary
* Generous holiday plus Bank Holidays
* Life Assurance
* Company Pension Scheme
* Company Sick Pay Scheme
* Continuous Professional Development and Training Opportunities
* Business Casual dress code, dress down Fridays
* Free onsite parking
* Free Hot drinks
* Snack and Drink Vending machines on site
* Gym Membership Corporate Discount
* Service Awards