18Recruitment are working with a leading Residential Estate Agency and Property Management company with offices across Birmingham and the West Midlands. They are currently going through large growth plans and are seeking a highly experienced Property Manager, either at mid to Senior Property Management level of experience. This position offers huge potential with a forward-thinking company and to be part of a family-run business, and not just a number.
Key Responsibilities
* Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette.
* Prepare and manage budgets, monitor expenses, and ensure financial targets are met.
* Utilise Alto software for data entry, reporting, and tracking property performance metrics.
* Train, supervise, and mentor staff members in administrative tasks and customer service best practices.
* Collaborate with maintenance teams to coordinate repairs and improvements efficiently.
* Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations.
* Develop and implement strategies for property management that enhance tenant retention and satisfaction.
* Conduct regular property inspections to identify maintenance needs and ensure high standards of cleanliness and safety.
Requirements
* Strong administrative skills including proficiency in data entry and office management tasks.
* Exceptional communication skills, both verbal and written, with a focus on professional phone etiquette.
* Familiarity with Alto or similar property management software is highly desirable.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Proven experience in property management or a related field with a strong understanding of residential and student property processes.
* Excellent organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
Please apply for immediate consideration and to have a confidential conversation.
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