A large housing association has an exciting permanent job opportunity to work in their scheduling and planning team within housing maintenance.
Your new role
You will be undertaking the appointing, scheduling and planning of works for the internal trade operatives and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.Principal Duties and Responsibilities
* Liaising on a daily basis with tenants, the customer service centre and appropriate maintenance teams to co-ordinate an efficient service and build effective relationships with colleagues, tenants and clients.
* Getting involved with tenant and leaseholder customers to improve the service.
* Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
* Respecting the confidential nature of personal information
* Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved.
* Ensuring maximum monthly income is achieved by allocating sufficient works per operative in line w...