Urology Patient Pathway Assistant - Functional Team
A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant working 30 hours a week to join our busy Urology department within the Functional Urology team. This is an exciting opportunity to start your career working within the Bristol Urological Institute.
The Functional Urology team focuses on managing the administrative processes for patients who suffer from Urological issues in the Bristol and South West area and also RTT patients needing general urology care. The role will support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines, and therefore RTT knowledge would be extremely beneficial.
This role also involves working closely with the Consultant Team and Patient Pathway Coordinator, deputising for them as required.
The ideal candidate will need to be able to work in a calm, logical, organised, and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.
Main Duties of the Job
The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the Outpatient Clinic Appointment waiting lists and to answer queries from patients, GPs, etc.
To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients, and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, ensuring effective high-quality service is provided.
Job Responsibilities
1. To support the Patient Pathway Coordinator in working alongside a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures, and inpatient and day-case operations within national guidelines and in accordance with the Trust's Patients Access Policy.
2. To add, remove and modify patients to and from the waiting list as requested by the Patient Pathway Coordinator or in accordance with the Trust's Patient Access Policy.
3. To book Outpatient Appointments, and sometimes theatre lists as dictated by the Patient Pathway Coordinator.
4. To schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments, and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointments.
5. Provide administrative support to consultant/clinical teams.
6. To be responsible for the accurate completion of clinic letters once dictation has been received.
7. To ensure all letters are copied to correct templates with correct patient details when received back from the external typing company and sent to the correct patient.
8. To ensure all notes are traced in and out.
9. Photo copying, filing, faxing, and other administrative duties to ensure the efficient running of the office.
10. To provide advice to patients in matters relating to admission (pre and post-operative guidance etc.) and with regard to their position on the waiting list.
11. To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
12. To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the Patient Pathway Coordinator.
13. To ensure that patient confidentiality is maintained at all times.
14. To liaise with partner organisations to assist in facilitating the treatment of patients.
15. To ensure information regarding patients' special needs and/or comorbidities are documented and communicated to relative wards/departments.
16. If required, cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy as directed by the Patient Pathway Coordinator.
17. Regular communication with consultant teams, clinical staff, and directorate management to enable efficient processes.
18. Be aware of the needs and concerns of patients and provide a friendly, efficient service to the patients.
19. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
20. Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
21. To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required.
22. Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients' rights and diversity and ensuring fair access to services.
Person Specification
* GCSE in Maths and English (2)
* Prioritise own workload and work to tight deadlines (2)
* Good organisation skills (2)
* Ability to follow procedures (2)
* Written and verbal skills (2)
* NHS Experience, Patient pathway knowledge (4)
* PAS (2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 per annum, pro rata.
#J-18808-Ljbffr