Job Title: Housing OfficerContract Type: Permanent Salary: £33,487 (£36,850 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorking Pattern: Monday - Friday, HybridLocation: Gateshead Sat, Staithes Bus P, GatesheadIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you The difference you will make as a Housing OfficerThe principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’, advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first.About youWe are looking for someone who:
1. Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector.
2. Has effective stakeholder management, both internall...