Job Title:Health and Social Care Operations Manager
Department: Operations
Location: Hybrid working role with expectation of working in the office 3 days a week.
Salary: £42,000 paid pro rata + Oncall; £40.00 per weekday. £200.00 per full weekend.
Contract Type: 30hr per week, paid Pro rota, hours to be delivered across 4 days a week.
Working Hours: Working as manager in 24hr operation care you will be required to work outside of traditional 9-5pm working pattern to ensure we are meeting the needs of the business. This may require some weekend working, evening and early mornings.
The Role: Operational oversight of the day to delivery of care and business continuity. Including taking a lead role in maintaining and implementing of organisation compliance standards and line management of the Registered Manager.
Key Duties & Responsibilities:
* Line management and coaching of the registered managers.
* Setting and managing individual KIPs in line with organisational direction and regulatory expectations.
* Supporting operational oversight, including monitoring the business continuity plans.
* Expectation to take on responsibility of Registered Manager role if required during recruitment & absence shortfalls.
* Implementing & conducting, regular quality and compliance audits to identify areas for improvement.
* Managing and being part of the on-call function.
* Oversight in the effective use of on call to provide sufficient business continuity.
* Oversight of monthly reporting of Team Coordinators and Registered Managers.
* Take a lead in supporting and responding to formal complaints.
* Maintain positive stakeholder relations.
* Providing training and support to staff to ensure they understand and meet quality standards.
* Take an active role in delivering training sessions on various topics when required.
* Lead on the employee induction process; Oversee the compliance and management of the employees induction into the organisation. Including ensuring all pre-employment checks are completed, effective communication of responsibility, supporting inductions, oversight of probationary periods checks and paperwork are delivered to a high standard.
* Assessing staff training needs and evaluating the effectiveness of training programs.
* Providing ongoing support and mentoring to staff to help them develop their skills and knowledge.
* Creating and implementing action plans based on audit findings to enhance service quality.
* Maintaining accurate records of training activities, attendance, and staff performance.
* Contributes to a positive, inclusive, welcoming, and supportive culture that welcomes and celebrates diversity.
Person Specification: Knowledge, Skills and Behaviours
Skills
* Ability to ensure team member support is a priority
* Ability to work as part of a team
* Proficiency to know when to escalate a more complex issue to the Business and Development Director
* Ability to manage conflicting demands and priorities
* Solution focused
* Able to confidently convey knowledge about the You First specialisms, for example, complex support, supporting people with autism and/or mental illness.
* Proficient in Microsoft Office
* Aptitude to work with app based technology including rostering systems
* Ability to communicate clearly and effectively; able to identify the communication chain and the people that need to be in it.
Behaviours
* Ability to understand yourself and take time to understand others and operate from this understanding. You appreciate that knowing your team members is central to effective management.
* Able to express organisational expectations and standards in a way that supports the person you are communicating with to grow and develop in their role Values diversity and promotes equality
* Treat all people with dignity. Being open, honest and transparent in your communications and duties. Being visible and accessible; supportive, encouraging, respectful and courteous to all team members.
* Ability to walk in the shoes of another, supporting your understanding and interactions with people.
* Operating with an awareness of professional responsibility and accountability, demonstrating lessons learned. Remaining true to your word and conducting yourself with integrity. Acting upon delegated/promised action points in a timely manner.
Experience
* Experience of developing people in their roles thus supporting staff retention.
* Experience of supporting people with learning disabilities, autism and/or mental illness in community settings.
* Experience of managing the provision of support for people with learning disabilities, autism and/or mental illness
* Experience in managing teams of people in a social care setting.
* Experience of team leadership
* Experience of performance management and quality assurance models
* Coaching and mentoring experience
Knowledge & Qualifications
* Knowledge of social and health care sector
* Regulation to the sector
* Understanding of how domiciliary support sector operates
* Understanding personalisation and person centred approaches
* Holds a relevant level 5 qualification or equivalent
Additional Information
* A preparedness to work outside traditional working hours when required; to occasionally work outside of your contract hours to respond to urgent situations
* A commitment to further study and progression within the organisation
* A full driving license and access to a vehicle
* A commitment to further study and progression within the organisation
* A commitment to personal and professional development
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